It is the strict policy of Island Escape Fragrances that under no circumstances will we sell or give away any information you have provided to us. We will not provide your private information to any outside or third parties. We will keep in the strictest confidence, any information you provide us through email, through our Online Store (by order submission, form submission, etc.), written, phone, mail, or any other form of transmission. Island Escape Fragrances will maintain this data. We will not provide this information by selling it or giving it away, to any unauthorized persons or companies.
Island Escape Fragrances is not responsible for any misuse, accidents, or adverse reactions that may occur with use of our products. Be sure to test all products. We are not responsible for accidents or incidents associated with the use of our products. Due to the high concentration of our fragrance oils, we suggest that you test them in products before calling us; fragrance oils smell different in finished products than they do out of the bottle.
When making bath and body products, even when using oils marked bath and body safe does not mean someone won’t be allergic to that particular oil. Be very careful when making body products that have any cinnamon in them. Someone could or will have a reaction to them.
Island Escape Fragrances is not responsible for any products or equipment you used when making your products. We will not reimburse customers for raw ingredients used in finished products. It is your responsibility to test each product upon purchase.
When using Fragrance oils, keep room well ventilated with use or use an appropriate respirator with use. Eye, ingestion, and skin irritant. Avoid contact with skin and eyes and swallowing. Keep all products away from children and pets. All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company.
We all use different supplies when making products; there are no guarantees of how our finished product will turn out. Sadly, in order to test, part of the process is to use your own supplies and time to test. Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in all circumstances.
In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. We are not responsible for testing our products in products from other suppliers.
PREORDER PROCEDURE AND POLICY:
Please remember that if you place a Preorder oil order it takes approximately 8-10 days to get to us from the day after the preorder ends, and then 1-2 days for us to bottle and package. All In-Stock Oils ordered at the same time will be held, and ship with preorder oils. All orders over $200 Canadian that are eligible for the free shipping option, will ship by courier.
RETURN AND REFUND POLICY:
We sell 1 ounce and 4 ounce oils so you can test. We encourage testing. Fragrance Oils are manufactured to be USED in an application; not sniffed out of a bottle. You will never know how that oil will perform unless you test in your own applications. We suggest that you test them in products before calling us. Fragrance oils will smell different in finished products than they do out of the bottle.
Fragrance Oils are not used for making lip balms.
Fragrance Oils are not used for vaping!
MOST OF our Fragrance Oils are packed by weight. Not volume. That means you might have a bottle that appears to be “fuller” than another bottle. Each oil is comprised of different raw materials and will weigh differently giving you a different fill line. Some will look taller or shorter in the bottle depending on the weight of the oil. Most citrus based oils will appear “fuller” in your bottles.
ALL SALES ARE FINAL. We offer 1-ounce samples and 4-ounce tester oils you can test before buying larger quantities. We do not accept returns on any products unless we have made a mistake when shipping. Everyone has a different sense of smell. We encourage you to try a one ounce sample or a 4 ounce oil before buying a larger size so you can sniff and test in your application to see if the scent is agreeable to you and your application as all sales are final. In order to maintain our high sanitary standards we regret that we are unable to accept returns on colorants or additives due to buyers’ remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
- We offer one ounce samples and 4 ounce oils to use as testers so you can test in your own application using your own supplies prior to purchasing a larger bottle. It is at your risk that you purchase a larger bottle without first testing.
- Our oils are considered a specialty item. For sanitary reasons, once a package has been received, we can no longer vouch for the contents. We cannot take products of any nature back and resell them; therefore, we do not accept product returns. We do not offer any type of product exchanges. Please try 1 ounce or 4 ounce oils prior to purchasing a larger size.
- There are no refunds for oils you simply do not like or don’t smell as you imagined it would. We offer/sell 1 oz samples and 4 oz oils to test and sniff prior to buying larger bottles.
- THERE ARE NO REFUNDS FOR 1 OZ SAMPLES or 4 OZ OILS. These sizes are available for your testing prior to purchasing a larger volume.
- Fragrances with the same name from different companies will more than likely smell different as we don’t purchase from the same manufacturers nor do we all purchase the same grade, or quality of fragrance oil.